Frequently Asked Questions

Downloads

  • Instrumentals are a ZIP file containing all 12 keys of an instrumental, mixed and mastered ready for you to sing along to at church, or use in your covers on Social Media.

  • Multitracks are each individual instrument or “stem” contained in one ZIP file. This allows you to import into any DAW or app such as Loop Community’s “Prime” for custom mixes.

  • Lyric Videos are the same video files uploaded to the YouTube channel but without the audio watermark. You can use these at your churches or events but they cannot be streamed visually in any way.

  • Pads are a great way to provide atmospheric ambiance that lies beneath everything else in your worship set. From filling in instrumental gaps to assisting in more seamless transitions between songs and service elements, Pads are an amazing addition to any Worship service.

  • These are downloadable patches for the Line-6 Helix family of products including the Helix, HX Stomp, Pod Go, and Native.

Subscriptions

  • Subscribing monthly to The Worship Portal allows you to download the latest 3 tracks in any format you choose for as long as you’re subscribed. This includes the newest tracks as soon as they come out.

    Subscriptions offer a significant savings over purchasing the tracks individually.

  • You will have access to the each download for a maximum of one month.

    As a new track is released, it pushed the oldest one off the list so please make sure to download the tracks as soon as you can.

    We cannot provide downloads for expired subscriptions if you delete or lose the original file.

  • You will receive the 3 most recent tracks released on The Worship Portal.

    You cannot choose the downloads. We are currently researching options for a credit or token based system.

  • If you misunderstood the descriptions of the tiers please follow these steps:

    • Subscribe to the correct tier

    • Message us on Instagram with your Order Number and a brief description

    You will not receive a refund BUT we will try help you out with other content.

  • Due to the nature of the files there are no refunds for any digital purchases including subscriptions.

    No refunds will be given for any reason.